Updated 18 September 2026. These instructions apply to native My Medical accounts, including test accounts. If you cannot open the native app, use the email request route below. The private browser review uses a separate host-managed identity; contact support if you are unsure which account you have.
My Medical is operated by TRUSTWELL SAFETY LIMITED (Trustwell Safety). You can request deletion without buying a subscription or reinstalling the app.
In the app
Open your account controls, choose Delete my account, read the confirmation and choose Delete account. You must have signed in within the preceding five minutes. If asked to sign in again, sign out, use a fresh email code and retry.
Deletion is complete only when the backend confirms success. If a connection or provider failure prevents completion, retry or contact support. We do not label an unconfirmed request successful. Where connected, subscription-provider account cleanup happens before the app account is removed.
Without the app
Email niella69@gmail.com with the subject Delete my My Medical account and identify the email address used for the account. We verify control of the registered address before deleting anything, using a separate confirmation sent to that address. We never ask you to send a password, app sign-in code, payment-card details or health records.
If you no longer control the registered address, explain that without attaching identity documents. We will discuss a proportionate way to verify ownership. We will not delete another person's account based only on a name, forwarded message or request from a different address.
We respond as soon as reasonably practicable, verify account ownership and explain the next steps. Any applicable legal response deadline continues to apply. If verification, a provider issue or a lawful exception causes a delay, we explain the reason and next steps. Do not treat an email request as completed until we confirm the deletion outcome.
What is removed
Successful deletion removes the app account, active sessions, its age-group/country declaration, owned usage/rate counters, submitted AI-response reports and pending account-deletion records. Current in-app notes clear when the app session ends. The deleted account can no longer use its existing sign-in session.
Original photos/files on your device, your own backups and store transaction records are not deleted by this action. Past AI processing cannot be retracted. Security, support, legal and provider records may remain under the purposes and retention criteria in the privacy notice. Account deletion is not a promise to erase every provider's records immediately.
Cancel renewal separately
Deleting the account or uninstalling My Medical does not cancel a subscription. Cancel renewal in the store used to purchase if you do not want future charges:
You can clear session notes without deleting the account. For questions, contact niella69@gmail.com. Support does not provide medical or emergency care.
My Medical privacy notice · My Medical terms of use · My Medical support · Delete your My Medical account