Who we are
TRUSTWELL SAFETY LIMITED is a New Zealand company, company number 9347523, NZBN 9429052891755. For privacy enquiries, contact support@trustwellsafety.co.nz.
Visiting this website
This information website is hosted by Cloudflare. Delivering and protecting the site involves technical information such as your IP address, browser information and requests for pages. See Cloudflare’s privacy policy for its handling of information.
The hosting configuration includes Cloudflare Web Analytics for page-view and website-performance measurement. Cloudflare describes it as cookie-free analytics that does not track people across customer websites; read its data-collection information. We have not added advertising trackers, account registration, payment forms or medical upload forms to these pages. Website delivery may involve processing outside New Zealand.
Contacting us
If you email us, we receive your address and message through our email provider. We use these to answer your enquiry and follow up on the issue you report. We keep correspondence while it is needed for the enquiry and related business or legal obligations, then review it for deletion. Please do not email medical images, patient records, passwords or payment details.
Your choices
You can contact us to ask about personal information we hold, request access or correction, request deletion, or raise a privacy concern. We may need proportionate verification before acting. Please do not send identity documents unless we arrange an appropriate method with you.
My Medical
My Medical is live on the App Store and Google Play in supported countries. This website notice does not cover using the app. Review the app privacy notice before submitting information; subscription terms appear in the app and store purchase sheet.
Product-update enquiries and test invitations
If you email us about product updates or a test invitation, we use the email address, country, device type and preferences you provide to respond. This does not create an app account or guarantee a test place. Do not include health information. Ask us to stop updates or delete your enquiry at support@trustwellsafety.co.nz. Support emails are handled through Gmail and kept while needed for the enquiry and related obligations.
VisaClarity AI
VisaClarity AI is in development with a private working preview. This public website does not collect immigration documents. The app presents its own data handling information before document review. For enquiries, contact us using the details above; please do not email identity documents.