Effective 18 September 2026. These terms cover My Medical's native app and its testing programme. The app is being prepared for release. Public purchases are not currently enabled; features and countries become available only when supported in the released app. A test invitation is not a public launch announcement.
The service and its limits
My Medical is provided by TRUSTWELL SAFETY LIMITED, New Zealand company 9347523, trading as Trustwell Safety. Contact: niella69@gmail.com. Postal contact: 8 Winton Street, St Albans, Christchurch 8014, New Zealand.
You must be at least 16 to use My Medical, and meet any higher local age requirement. We plan to offer My Medical internationally where the service, providers and app stores support availability and applicable local requirements have been addressed. Features, languages, subscription prices and availability may vary by country. Do not use the service to bypass an unsupported-country restriction.
Users aged 16 or 17 may use eligible written-question, written-report and mental-wellbeing features where supported. Body-photo features, including intimate-health photographs, remain restricted to adults aged 18 or older. Do not submit body photos of a person under 18. Any parental or guardian permission required by local law must be supported and obtained before access or purchase; this app does not currently provide a verified parental-consent service. Do not proceed where a required permission process is unavailable. Never share another person's login or payment credentials to bypass age or purchase controls.
My Medical offers AI-generated health information, discussion of possible causes from written symptoms, plain-language explanations of written reports and test results, descriptive adult skin-photo notes, mental-wellbeing conversation and appointment preparation. It does not provide a doctor's consultation, confirmed diagnosis, prescription, therapy or emergency monitoring. AI can be wrong or miss important information. Check medical decisions with a qualified professional and do not delay care because of a reassuring answer. For immediate danger, contact local emergency services.
Mental-wellbeing support can help you reflect and consider coping ideas or human support. It does not establish a therapist-patient relationship and should not be your only support. X-rays and other diagnostic images cannot be reviewed. Premium is a possible future service, has no confirmed price or date, and cannot currently be purchased.
Using your account and content
Keep control of your sign-in email and never share login codes. Only submit information you are entitled to share. Your own intimate medical photos of external skin are permitted only through Adult intimate health after confirming you are 18 or older and consenting to processing. Do not upload intimate photos of anyone else, children's images, sexual activity, internal images or diagnostic scans. Do not misuse the service, bypass limits or try to access another person's information. We may restrict access when reasonably necessary for security, misuse, legal obligations or service maintenance; contact support if you believe this was a mistake.
You retain your rights in your content. You permit us and the disclosed providers to process it as needed to supply the requested feature and handle a report or support request you choose to send. Read the privacy notice and consent information before sending content. Session journal entries are temporary, not a medical record or backup.
Subscriptions when available
The proposed Australian Plus price is A$9.99 AUD per month. It is not available to buy yet. When enabled, the store purchase sheet will show the actual price, currency, billing period, taxes and renewal terms before confirmation. Do not assume a free trial, unlimited use or availability across different app/store accounts.
The prepared allowance is 100 AI requests per calendar month, resetting at 00:00 UTC on the first day. This differs from the store renewal date. A supported photo or report request counts as one request. The current implementation counts a request once accepted for AI processing, including an attempt where the provider subsequently fails. These rules must be shown consistently in the enabled purchase flow. Contact support if a failed request or interruption prevents you receiving the service paid for; applicable consumer rights are not excluded.
The service also has capacity and anti-abuse limits. If temporarily unavailable, follow the retry message or contact support. No promise of continuous availability is made. Material changes to price or inclusions will be disclosed through the required store and in-app processes before they take effect.
Subscriptions renew unless cancelled through the store used to purchase. Manage renewal through Apple subscriptions or Google Play subscriptions. Cancellation generally stops future renewal; access follows the verified paid period and applicable store rules. Refund requests follow the store process and your statutory rights. Nothing here limits consumer rights or remedies that cannot lawfully be excluded.
Use Restore purchases with the relevant store account to check an existing purchase. If payment is pending or access has not appeared, contact support before buying again. Account transfers and cross-platform restoration must not be assumed before they are supported and verified.
Deletion, support and complaints
You may request deletion in the account controls or without reinstalling via the deletion page. Deleting the account or uninstalling does not cancel store renewal. We remove data as described in the privacy notice, subject to explained provider retention and applicable obligations.
Email niella69@gmail.com for account, access, payment, privacy or technical issues. Include the app version, device type and a short description without sensitive health content. Support is not medical care or a crisis service. We investigate complaints and explain the outcome or next steps. Mandatory response periods and consumer remedies under applicable law continue to apply.
My Medical depends on internet access and third-party services. We take reasonable care, but cannot guarantee that every response is correct or every connection will work. We do not exclude liability or rights where doing so would be unlawful. These terms do not require you to waive mandatory consumer protections or use a foreign court to exercise rights that your law preserves.
We may update these terms when the service changes. The published version will show an effective date, and material changes requiring notice or consent will be presented before they apply.
My Medical privacy notice · My Medical terms of use · My Medical support · Delete your My Medical account