You can request deletion without contacting an immigration adviser or paying a fee.
Inside the app
- Sign in to VisaClarity AI.
- Open Account.
- Select “Delete my account and documents”.
- Read the confirmation and choose Delete.
Successful deletion removes the native login account, active applications, uploaded originals, checklist tasks, saved notes, reviews, submitted reports and account-linked usage counters. The previous session stops working. This cannot be undone. Download anything you wish to keep first.
If you cannot access the app
Email support@trustwellsafety.co.nz from your account email with the subject “VisaClarity AI account deletion”. We will verify account ownership before deleting it. Do not attach identity documents, passwords or login codes. You can also request deletion of a particular file or application.
What needs separate action
Account deletion does not cancel an Apple or Google subscription. Cancel through your store account. Remove exports, Photos/Files originals, temporary device caches and personal backups separately. Provider backups, security logs and legally required records can remain under their retention policies; previously completed AI processing cannot be recalled. See the privacy notice. Deleting the native account does not erase the separate private owner web preview.